Turn buyers into regulars.
Automatic order updates, festival campaigns and win-back offers on the app your customers already use every day.
- Invoices and order updates sent automatically
- Campaigns targeted by purchase history
- Win-back lists for customers who stopped visiting
- WhatsApp-native
- Smart segments
- Festival templates
Zero manual messaging
Confirmations, invoices and tracking go out by themselves.
More repeat visits
Personal offers bring back customers who drifted away.
VIPs recognised
Spot your highest-value customers and reward them.
Fewer lost orders
Follow-ups for orders that were started but not finished.
What WhatsApp CRM does for you
The core workflows, built for Indian retail and designed to run without babysitting.
Automated notifications
Every order triggers the right WhatsApp message, from confirmation to delivery, without your team lifting a finger.
- Order confirmed: invoice link sent instantly
- Parcel shipped: tracking link sent automatically
- Payment received: thank-you message with receipt
Promotional campaigns
Reach the right customers in minutes. Target by purchase history, location or value, with each customer's name in the message.
- Segments by purchase history and spend
- Templates for Diwali, Navratri, Eid and more
- Personalised with customer names and offers
Customer intelligence
Know who your best customers are and who hasn't been back. The AI Co-Partner builds these lists for you.
- Customers inactive for 60 days, ready to re-engage
- Top customers by lifetime value for VIP rewards
- Abandoned order follow-ups after 24 hours
And everything else you'd expect
Small details that save minutes every day, on every plan.
Customer profiles
Purchase history, dues and preferences in one place.
Tags and segments
Group customers by area, spend or favourite category.
Invoice links
Digital invoices customers can open and download.
Payment reminders
Polite reminders for pending credit payments.
Birthday wishes
Automatic greetings with an optional offer.
Loyalty rewards
Reward repeat customers to keep them coming back.
Up and running in an afternoon
No consultants and no long setup. Our team helps you move your data across.
- 1
Connect WhatsApp
Link your WhatsApp Business number.
- 2
Turn on automations
Choose which order updates go out automatically.
- 3
Build a segment
Pick customers by purchase history or inactivity.
- 4
Send a campaign
Use a template, personalise it and send.
One platform, every part of your store
WhatsApp CRM, answered
Can't find what you're looking for? Our team replies on WhatsApp, phone and email.
Talk to our team to set up the right WhatsApp connection for your volume and plan.