Refund & Cancellation Policy

Users can cancel their DragBizz subscription at any time. To cancel, navigate to your Account Settings > Billing Portal in your dashboard and click "Cancel Subscription". Alternatively, you can request cancellation by sending an email from your registered email address to support@dragbizz.io.

Upon cancellation, your subscription will remain active until the end of your current paid billing cycle, after which your access to premium features (including advanced inventory sync and AI Co-Partner features) will be downgraded to the free tier or deactivated.

Because DragBizz is a cloud-based software-as-a-service (SaaS) product that offers an instant benefit and has a trial period, we generally do not offer refunds once a paid billing cycle has commenced. However, we value our customers and will process refunds under the following exceptions:

• Double Billing: If your payment method was charged twice for the same billing cycle due to a technical error.
• Service Delivery Failure: If you experience a continuous, unresolved system outage exceeding 72 hours that prevents you from using the Platform.
• Unauthorized Charge: If you suspect fraudulent use of your payment instrument, subject to verification.

Approved refund requests are processed immediately by our accounts team.

Once initiated, refunds are credited back to the customer's original payment method (Credit/Debit Card, UPI, Net Banking, or Wallet) used at the time of purchase.

The refund amount typically takes 5 to 7 business days to reflect in your bank account, subject to your bank or card issuer's policies.

For any questions, disputes, or billing discrepancies, please reach out to our billing team:

• Email: support@dragbizz.io
• Parent entity: DragBizz
• Registered office: